Frequently Asked Questions
General
Once verified, each user is assigned a highly secure next-gen QR code and a unique 16 digit token that corresponds ONLY with their specific biometric data. The patented technology uses advanced cryptography, with one of the benefits being that we only need to share essential data - and always with consent. App users retain their privacy; organisations can be certain that their customers are real and who they say they are.
The SQR Group currently operates from offices headquartered in the Isle of Man, located in the British Isles. We are well placed to support businesses and individuals all over the world.
In new jurisdictions we work with international lawyers and regulators, prior to implementation, in order to ensure regional compliance. Find out more by contacting us.
Under a rigorous auditing procedure completed by the UK government’s new ‘digital identity and attributes trust framework’ (DIATF), SQR has successfully joined a digital identity ecosystem that is just as trusted as using passports or bank statements.
Yes - SQR’s unique combination of biometrics and AI with our Secure QR code system entirely eliminates the issue of multi-account fraud. Because a user always verifies using their face, they can only ever have one account. Businesses can rest assured that their customers are limited to just one account - no loopholes and no workarounds.
Yes! This is one of SQR’s core benefits - all SQR users need to bring is their Secure QR code (or a mobile phone number that’s linked to their account) and their face: SQR handles the rest of the offline ID process swiftly and securely.
It’s as simple as inputting the linked phone number or scanning the secure QR code, and then scanning their face - our proprietary technology then determines with 100% certainty whether it’s a match offline, with no need to link to any servers.
Our world-class facial recognition technology has been validated by the U.S. National Institute of Standards and Technology (NIST), who has declared it the most accurate software in situations that reflect real life scenarios, with the fastest matching capability most resistant to variants in angle and age. The software has also been tested on individuals of different ethnicities with varying skin tones, with no variance to accuracy levels identified.
Personal use of the SQR mobile app is completely free. Users will not be asked to pay at the point of download, nor are there any in-app purchases. SQR Group may charge organisations who use SQR’s business regulatory dashboard service. Any chargeable rates will be clearly communicated prior to service engagement - for further information on our commercial terms please contact us directly.
Business
We work with all size businesses at any stage of their life-cycle - whether new start ups or multi-nationals. Want to work with us? Contact our sales team here
Yes - we’re on the lookout for like-minded organisations to conduct user trials with us over the next few months. If you think that our visions align, we’d love to hear from you.
SQR is perfectly placed to support all industries requiring accurate and trusted identity and verification (IDv) of their customers - whether regulated or not.
This ranges from gaming, Esports, banking and legal sectors right through to ticketing, telecoms and retailers of age-gated products like alcohol and adult content.
The SQR team is in regular dialogue with a number of regulators in wide-ranging locations. Whilst they do not have the authority to endorse an ID&V solution, we always ensure that regulators are 100% comfortable with our service prior to entering any new jurisdictions.
Personal
SQR Account creation uses a voucher code system, authorising access sent by the company requiring your identification verified. The voucher code will be sent by email, along with clear instructions on how to register for a digital identity. If you did not receive an email, please contact Support
Yes - due to laws around the use of biometrics, all account holders must be aged 12 or over.
The SQR app is available for download on iOS and Android devices from the Apple Store and Google Play Store.
SQR accepts over 1700 global ID documents and app users only need to have one of these to hand. It could be a passport, driving license or national identity card for example. To view all accepted Identification documents, see here
All we ask is that you take a clear photo of the document and upload it following the in-app instructions - it’s as simple as a snap.
Once you’ve gathered any documentation required, the sign-up process takes a couple of minutes. After submission, 99% of ID requests are verified in seconds - although please allow up to 24 hours in the case of exceptions.
Your data is incredibly safe - SQR uses leading cryptographic methods and the entire team works to stringent internationally recognised ISO 27001 information security standards (certification pending). Your data is stored in a server location governed by your location’s national GDPR, or equivalent, laws.
We do not ‘share’ your data with anyone, in that it does not leave the highly confidential and ringfenced SQR system except in very limited circumstances. For example, where a third-party service’s compliance team needs access in order to meet their a legislative or regulatory requirements. Please check your service providers’ terms and conditions for information on how they may need to process your data.
With your express prior consent, we do allow named individuals within businesses you interact with to view specific information, and we limit data access to that required for their distinct purpose. In trusting SQR with your sensitive data, we pledge to be unrivaled caretakers of it.
We understand that some of the terminology and acronyms used when talking about identification, verification and cryptology can be quite technical. That’s why we’re creating a full glossary of useful terms - soon to be accessible via the SQR main menu.
If you’d like any explanations before this is live, please contact us or use the instant chat feature located at the bottom of this page.
Our terms and conditions are set out in an end-user license agreement (‘EULA’).
If you don’t have access to any of our 1700 accepted global ID documents, you can present your birth certificate at your nearest Post Office(R) to apply for a physical citizen’s card. Once received, this can be used to register on the SQR app.
Yes, you can register in person if preferred at our head office. Trained staff will assist with your registration and answer any questions that you may have. Please ensure that you bring a valid ID document with you, otherwise the sign-up process cannot be completed, and meetings must be pre-arranged via email.
Do you have any other questions?
Please contact us or use the instant chat feature located at the bottom of this page.
